i cannot get into my retierment on line account help me please

  • 1
  • Question
  • Updated 4 years ago
  • Answered
need new username and new pass word
Photo of Bertha Hines

Bertha Hines

  • 1 Post
  • 0 Reply Likes
  • sad

Posted 4 years ago

  • 1
Photo of FAQ Guru

FAQ Guru, Official Rep

  • 446 Posts
  • 5 Reply Likes
I am sorry for your trouble Ms. Hines. Unfortunately the Comptroller's Office cannot reset passwords for the Pension online accounts. You will have to go to the website of your pension plan (for example NYCERS) and request a new user name and password from them. If you let me know which Pension system you belong to, I would be happy to provide you with a link to their online site.