Foreign address for beneficiaries

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  • Updated 4 years ago
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When will TRS update their website to show a proper Country list for adding a foreign beneficiary address?

There are many countries missing, including the United Kingdom and Germany.

Also the birthdate does not validate correctly.
Even when picking the date from the calendar

"You entered an invalid date of birth. Please use the calendar to select a date of birth. (E336)"
Thanks
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Robert

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Posted 4 years ago

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FAQ Guru, Official Rep

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Hello Robert,

In order to get an answer to this question, you will have to ask the Teacher's Retirement System for the City of New York directly. Here are some ways to get in touch:

Phone: 1(888) 8-NYC-TRS (1-888-869-2877)
Address: 55 Water Street, NY, NY 10041
https://www.trsnyc.org/trsweb/support...
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Robert

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Yes I have called and they said they had fixed it but they hadn't.

It took them a long time to understand a very basic issue.
I'm quite surprised that they don't have an email for support.

It's not cheap to have to call from a foreign country.